Frequently asked questions

Enjoy free standard shipping on all prepaid orders above the free-shipping threshold. Orders below the threshold ship at standard rates shown at checkout.

Once shipped, you will receive email and SMS with a tracking link. You can also track from Account → Orders.

Unopened products can be returned within 7 days of delivery. Opened hygiene-sensitive items are non-returnable unless defective.

Yes. All Luxe Cosmetics brands are cruelty-free and we prioritize clean, thoughtfully sourced formulas.

Orders can be cancelled from Account → Orders while status is Pending or Confirmed. Once shipped, cancellation is unavailable.